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Gérard on Graphics

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Installing CorelDRAW Graphics Suite X4 Service Pack 1

One additional comment regarding Service Pack 1 for CorelDRAW Graphics Suite X4. As reported by some of you in the forums, after applying the SP1 patch, some customers launching CorelDRAW or Corel PHOTO-PAINT will receive the following error: "Fail to load the appboxid.xml file." Followed by a "Runtime Error!"

There are two possible solutions to this problem from the information we have and the reports from the forums:

Turn off virus protection/firewall when installing the SP1 Patch. It will start up again on reboot. If you are worried about disabling virus protection/firewall, and as long as the patch or software upgrade is fully downloaded on the system already, you can disconnect your internet cable during the installation process of the service pack.

If you are still getting the error try installing/re-installing the Microsoft 6.0 XML Parser. This should allow CorelDRAW and Corel PHOTO-PAINT to launch again. 

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About Gerard Metrailler

Gérard is the Senior Director, Product Management, Graphics at Corel Corporation, in charge of all the products from the CorelDRAW portfolio, which include CorelDRAW Graphics Suite, Corel DESIGNER Technical Suite and the CorelDRAW Graphics Engine SDK. Originating from Switzerland, he lives in Ottawa, ON, Canada. You can contact him in English, French and German. Anything posted on this site by Gérard is his own and does not necessarily reflect the views of his employer.
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