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install problems with X6 box upgrade

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Top 200 Contributor
Orange County, California, USA
Male
jemmyell posted on Sun, May 20 2012 13:53

Hi,

I need to make installers for my products and get up to speed on 64 bit development and deployment.

So, I bought a new Windows 7 64 bit laptop (Toshiba).

The Corel media runs really unbalanced in the internal DVD so I am installing from a mounted network share on another office computer.  The installer crashed twice during a 32 bit install, but I finally got it going and I then installed the content.

NOW, when I try to install the 64 bit version it tells me I have an invalid license key!!!

How could that be when I just used it to install the 32 bit version.  It is my understanding that the boxed upgrade version allows co-installs of both 32 and 64 bit.  Not happening for me.

I NEED both 32 and 64 bit on the same computer for my development work.

OF COURSE Corel support is closed for the weekend and I will be at my day job on Monday making it really difficult to spend a lot of time on the phone about this.

can anybody from Corel help with this?  OR has anybody else had this problem?

-James Leonard

'

 

Answered (Verified) Verified Answer

Top 50 Contributor
Wisconsin
Male
Verified by jemmyell

I'm guessing you have the upgrade version of X6.  I believe I read in these forums that in order to install both 32 and 64-bit versions of the upgrade you'll have to have the qualifying prior version installed on the system. 

Hope it helps

Art for a crowded planet - your window to my art and life online

Making images of balance and harmony for a chaotic world.

Top 150 Contributor
Ottawa, Ontario CANADA
CorelEmployee
Verified by dolly sree

Thank you Andrew, you are correct. It is noted in this thread: ttp://coreldraw.com/forums/t/32947.aspx

If you are using an upgrade serial number, it is required that an eligible CorelDRAW Graphics Suite X4 or CorelDRAW Graphics Suite X5 be present on the system to install both the 32-bit and 64-bit versions.

If you have the CorelDRAW Graphics Suite X4 or CorelDRAW Graphics Suite X5 eligible upgrade disks available, install it. There is no need to remove the first CorelDRAW Graphics Suite X6 install. Then, run the second CorelDRAW Graphics Suite X6 installer (e.g., 32-bit or 64-bit).

If you do not have the eligible upgrade product available for installation, please contact Corel Customer Support.

Thank you, Sharon

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Top 10 Contributor
Virginia USA
Male

Hello jemmyell; you might try turning the fire wall off before installing, and make sure you load the ".net's".

George

TheSignGuy

Top 50 Contributor
Wisconsin
Male
Verified by jemmyell

I'm guessing you have the upgrade version of X6.  I believe I read in these forums that in order to install both 32 and 64-bit versions of the upgrade you'll have to have the qualifying prior version installed on the system. 

Hope it helps

Art for a crowded planet - your window to my art and life online

Making images of balance and harmony for a chaotic world.

Top 150 Contributor
Ottawa, Ontario CANADA
CorelEmployee
Verified by dolly sree

Thank you Andrew, you are correct. It is noted in this thread: ttp://coreldraw.com/forums/t/32947.aspx

If you are using an upgrade serial number, it is required that an eligible CorelDRAW Graphics Suite X4 or CorelDRAW Graphics Suite X5 be present on the system to install both the 32-bit and 64-bit versions.

If you have the CorelDRAW Graphics Suite X4 or CorelDRAW Graphics Suite X5 eligible upgrade disks available, install it. There is no need to remove the first CorelDRAW Graphics Suite X6 install. Then, run the second CorelDRAW Graphics Suite X6 installer (e.g., 32-bit or 64-bit).

If you do not have the eligible upgrade product available for installation, please contact Corel Customer Support.

Thank you, Sharon

Top 200 Contributor
Orange County, California, USA
Male

Hi,

Yes, this was the solution.  Since the installer was asking for the X5 product key I never thought to install X5, but that is completely reasonable.  The X5 was never installed anywhere, it was bought during a sale last year for the purpose of upgrading to X6.  Now that I have X5 installed all seems well.

It was late last night when I finished so I will start my dev work tonight and see how X6 works and if there are any conflicts with the co-install.

-James Leonard

 

Not Ranked
in a home

I too am in the same position, I would like to have both installed . I was lucky to upgrade during the 90day period from ver 12. Thanks for the info , will try support.................

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