Ghiangelo;
Thankyou, an unbiased opinion is refreshing.
Ghiangelo:IT people implimenting safety measures for computer protection
Cheers
Andy
Hywel,
Yes I did persue the offer from GM. After a couple of contacts with him, supplying my email address and orientation times to make the connection happen, I was then ignored. It seems to me it was a ploy to shut me up. LOL not bloody likely mate. As far as switching to Adobe, It is absolutley my last resort. Ive been usig Draw for years no a decade now, I'm dreading learning a new app like that but Hey! Ive got to do what is necessary.
hywelharris:Failing that you need to install on a VERY CLEAN machine,
I did, IT purchased a brand spankin new machine. after windows, Corel was the first on. It was necessary for me to install other software after that as my employment requires me to use other suites like cs3 production premium for Multinmedia content. If Corel hadnt been so weird, I probably would have went with their software. The lack of support, stability issues etc scared me away.
My malevolanece, I believe, is a direct result of the shoddy handling of my situation. Ive had problems with them (Corel Corp.) in the past, now I expect to be treated like I dont exist. At the begining of the problems, starting with version10, I submitted each and every crash report with a brief explanation as to what happened and why (i thought the situation came about) Again, Corel corp decided to ignore everything. Release new versions with legacy problems and continued to be second rate software. I joined the Beta team for testing in version 12 after receiving a phone call from someone at corel This happened (imop) because of relentless flaming and public complaints. Heaven forbid someone tells it how it is. I beta tested, reported issues and most often was informed that the problem was a legacy issue and would be addressed with a later release. Other problems were not "recreatable" as they put it. The problems were real and recreatable. For instance the power clip issue, taking forever to exit containers. I was told the issue didnt exist. Since then it, has been documented that this was indeed an issue and I believe was fixed. A lot of the other "legacy issues seemed to be fixed now but It seems there are new issues to deal with. I ahve absolutley lost faith in this suite of products. Its a crying shame really. I used to love my work, Now I dread it.
Ive given up the fight. (as to my initial comment, "no reply required" Quite obviously Corel dosnt care about their users.[:'(] I feel Im floggin' a dead horse.
Well back to work. I will just have to keep on pluggin till I learn Illustrator. I hope their software works with other applications. So far, It seems to be the case.
Regards,
Ps.... Beta testing... does it really exist anymore? I check often. Is there a one day window? ah whats the point.
Andy Middleton: Yes I did persue the offer from GM. After a couple of contacts with him, supplying my email address and orientation times to make the connection happen, I was then ignored. It seems to me it was a ploy to shut me up.
Yes I did persue the offer from GM. After a couple of contacts with him, supplying my email address and orientation times to make the connection happen, I was then ignored. It seems to me it was a ploy to shut me up.
Andy, you where not ignored. I was out of the office for personal reasons and wasn't able to follow-up with the team in my absence. From what I understand, you should expect to get contacted shortly.
Gérard
Using CorelDRAW Graphics Suite X5 & Corel DESIGNER Technical Suite X4 (SP1)on Windows 7 Enterprise / Intel Core2 Duo, 4 Gb RAM, nVidia Quadro NVS140M graphics
Thankyou
Edit.
Andy Middleton: hywelharris:Failing that you need to install on a VERY CLEAN machine, I did, IT purchased a brand spankin new machine. after windows, Corel was the first on. It was necessary for me to install other software after that as my employment requires me to use other suites like cs3 production premium for Multinmedia content. If Corel hadnt been so weird, I probably would have went with their software. The lack of support, stability issues etc scared me away.
Take a screen shot of your running processes and we'll see if there's anything there that might be unusual. Its not beyound the bounds of possibility that your IT dept have installed some strange corporate anti-virus/firewall software. I'd only believe that there's nothing on that computer that shouldn't be there if I had vaped the drive and installed Windows myself. It has been known for IT departments to have strange ideas about what the definition of a clean machine actually is, they often want to put stuff on there to keep tabs on you!. Have you tried running in safe mode and then doing the thing that provokes a crash in Draw?
Andy, a word of advice which I hope you'll not take the wrong way. You've got CorelDraw Suite Product Manager offering to have one of his team of programmers help you sort your problem. Maybe now would be a good time to drop the invective and take the offer in the spirit it was offered.
I believe the image of processes is attached. I cant tell. As far as running in safe mode.... No I havent. For the most part it is hard to find the cumulative problems that crash me. It more than likely is a bunch of stuff that adds up. One problem I am certain of is 'digging' It happens in other versions too. Trying to recreate it though is problematic. It only seems to happen under certain conditions, of which is hard to tell. I will say this though. Our IT dept requires that we never shut down our machines. A log off is all that is required. Well, Latley Ive been shutting down and it has helped a little bit. Im only crashing 2 or 3 times a day now. The error reporter has stopped crashing for the most part. I had installed the service pack (as you can probably tell) and the frequency of text caused crashing has deminished, but not completety. My quick correct is trashed though.
As far as the advice, noted. I couldn't take that the wrong way. Nice word too....invective. I like that. Anyway, I hope everyone involved can understand my frusration. Gerard had informed me of his situation via email 4 or so days after the fact and that that specific Monday was a holiday in Canada. I can respect that too. More than a week had passed after that and I heard nothing. Nothing until I started ranting again. I had truly given up.
I am not an unreasonable person. When problems become cumalative and stress levels heat, so does my temperament. I try to be civil. when that fails I become agressive. When that fails I walk away but never forget.
Thank you, for your time, consideration and advice.
Best regards,
hywelharris:Andy, a word of advice which I hope you'll not take the wrong way. You've got CorelDraw Suite Product Manager offering to have one of his team of programmers help you sort your problem. Maybe now would be a good time to drop the invective and take the offer in the spirit it was offered.
yeah, i'm very curious as to what the issue might be. finding the cause and fixing it would be of serious use for all of us running the program. the Middleton case seems like a worst case scenario, things learned from it could go far.
Lets hope
Hey given the opportunity I would be happy to bench test each and every release. To have a version that works is heavenly. For some reason, I have a knack of finding problems. It's a curse I have to live with. I am never able to jump on the beta test wagon though. It must be a slim window to get in there.
Hi Andy,
Although you said that you were installing it on a fresh machine, but that doesn't mean the system is error free since you've installed so many other applications thereafter.
From your situation, I believe there must be some conflicts somewhere among the application installed that are corresponding to Corel.
To make the troubleshooting easier, I suggest you ensure your system is virus/malwares free (you may want to check this out). It may sound unrelated but that would definitely help to eliminate a few possibilities.
If the issue persists after a clean system environment is ensured, then probably the Corel team will help to find out the actual problem, as Gerard suggested.
Cheers.
Thankyou so much for all the information youve provided. I will start by killing processes right from the getgo. I know for certain that Distiller conflicts. The program seems to launch itself any time a font becomes involved in the work flow.It used to lock Draw when ever I clicked on the font list. A forum user clued me into this some number of posts ago. Since then it has just become an annoyance that I have to kill the process everytime the app hangs aftaer launching Bitstream Font nav or clicking the font list etc. There are no patches here or at Adobe for this issue.
hywelharris:You've got a load of Symantec stuff running and I would have recommended in the case of troubles like yours, installing Draw before anything by Symantec!.,.
I'm fairly sure that Corel was on before Symantec but I will check further
hywelharris:Also a load of Soundblaster soundcard drivers which might not be helping.
The old box that I moved from didnt have any of that. Still the problems were there. I will end those too.
hywelharris:However ther are a number of things that site doesn't recognise, they're not necessariyl suspicious but I'd kill these first, AdskScSrv.exe, DLLML.exe, FNPLicensingService.exe, mDNSResponder.exe, Savroam.exed and WinVNC.exe.
AdskScSrv.exe will launch whenever I use 3ds max. This is an integral part of my work flow.
DLLML.exe, It seems to be related to creative labs sound blaster XFI Platinum: It can go. Although it may start when I launch some media editng software.
FNPLicensingService.exe appears to be related to acrobat. It can go.Although it may start when I launch an adobe product.
mDNSResponder.exe; I got this form another forum.>>>>> This is a harmless networking functionality component which is part of Apple's open source Bonjour (networking computers and smart devices) technology. Most printer manufacturers including Epson, HP, Brother use this technology to enable adding and/or removing printers from network without configuration changes. Ahead Nero 7 uses this to enable file sharing. Many other softwares use this technology for similar purposes..........>>>> although other users there doubt its validity. I will attempt to shut it down but apparently seems tough to do without regedit etc. If this is an integral part of the cs3 suite I may regret removing it.
Savroam.exe This is part of Symantec Antivirus I will try to end it as long as Im not on the network.
winvnc is a network desktop control / viewer utility that our IT dept uses for various tasks. I will end it.
Well, here goes. I will report back later.
once again, thank you
Andy:
Try disabling your Symantec AV. There have been many instances of that application messing up things, not only Corel, but others, also. If you find that Symantec is the culpret, then ask your IT to put you on to another AV and to completely remove Symantec from your system.
(Just 2 cents)
HuMJohn aka Hugh Johnson