I'm running Corel 12 on a machine with XP Professional, have been for about 2 years. I don't use this program often but I have a project I've been working on for the last few days and I've just run across the cursor jumping issue today while using Photopaint. It's kind of sporadic, sometimes it happens...sometimes it doesn't...

I would wonder if it is related to a Windows update if it's happened with several people only in the past few weeks.

Has anyone received word from Corel yet?

Curt

 No, reply from Corel yet.

 I was finally able to get an email to go through to Corel. Unfortunately, this is on another email account and I didn't get to reading it for awhile. I had given them a link to this thread so they could read about the problem for themselves. The response looked like something generated automatically. It had links to articles in their database which had the similar words in the titles, but they were all completely useless. None addressed the issue we are having.

Therefore, I submitted a second email letting them know about the first question and that their reply did not address it. I provided a little more info in the email this time instead of counting on them reading the link.

Here is the reply:

Subject
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Brush, eraser and clone problems in X3 and X4 Photopaint

Discussion Thread
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Response (Dindo) - 09/18/2008 10:33 PM
Dear XXXXX,

After carefully reviewing this incident it is recommended that you call into our technical support center for further assistance. E-mail is an alternative option for technical support on resolving minor issues. Due to the nature of this particular issue, and the need for interaction, contacting Corel directly via telephone will provide you with a quicker and more tailored solution for the issue you are facing.

A full listing of contact numbers can be found at:

http://support.corel.com/scripts/rightnow.cfg/php.exe/enduser/std_adp.php?p_faqid=754347


Best Regards,
Dindo
Corel Customer Support Services
http://www.corel.com

So, now it is telephone time. I am wondering if this is going to cost money to talk to someone about this problem. Any ideas?

Hi,

I havent had the problem myself, but one thing came to my mind: have you installed the SP1 ?(service pack).
Copy & paste this link in the browser:  coreldraw.com/files/folders/trials/entry27051.aspx

 I would suggest that one of us residing in the US should phone in. I am in South Africa, and apart from the time difference, our telcomms is really expensive, unless I can get a skype address for Corel to phone into.

Who in this threaed resides in the US and is willing to do the phoning?

Mind, you I am quite sure that this will not be resolved over the phone. A corel programmer would have to actually have to see a mirror view.

 Hi Stefan, yes I did install Serice Pack 1. We really have exhausted all possibilities.

Rgds

Bertie

I found My problem....    Most of us are running large or widescreen monitors at high screen resolutions.  To compensate for the resulting "Very" small screen print, we have set the Screen Font Size DPI to large, 120 dpi or higher...    If I set my screen DPI back to the default "96 DPI" all is well in PhotoPaint.

Steps for Vista:

1-Right Click desktop

2- Select Personalize

3- Left Side of screen under "TASKS" select  "Adjust Font Size DPI"

4- Set to Default.

5- Reboot for change to take affect.

This is Not the fix. Corel has a problem and they need to fix it.

Hope this helps everyone untill Corel recognizes they have a problem...  This will probably fix both X3 and X4.....

 ABsolutely brilliant, Nickhog! It works for me as well. You have found the origin of the problem. Now it is up to Corel to solve the problem. I have tried to log onto the website, but they do not reply for my requestg to have my password resent, despite numerous attempts. Somebody else try pleas. It should now really be a simple problem for Corel's software engineers to solve with a patch.

Thanks so much,

Bertie

Just lucky..  Also, it appears to be a Vista issue Only.  X3 on my WinXP machine does not exibit this problem, no matter what the DPI setting.  I'm running 64 bit Vista.   As with "all" previous Windows releases, there is a growing pain period.  Looks like only those who pay for support will actually be able to get to Corel.

 Thank you so much for figuring this out. WOW! I have the X4 version and your correction works for that release as well. GREAT JOB!

After some additional research, I think I have found a Much better fix.  This fix will allow you to run the higher DPI settings and still have PhotoPaint work just fine..   The fault lies in the "New" Font Scaling Engine shipped with Vista Vice Corel. I haven't evaluated anything in depth to see what, if any, additional side affects may result. Hopefully none...

Here's the fix:

1- Follow steps above to get to DPI settings window

2- Click on "Custom DPI.." in lower right corner of window

3- In the window that opens, Check the "Use Windows XP style DPI Scaling"

4- Click OK and reboot your system.

Here's a screen shot of the settings...: