Error 1402: HKEY_LOCAL_Machine\Software\Microsoft\Windows\CurrentVersion\Run\OptionalComponents\IMAILVerify that you have sufficient access to that key.
I get this error when trying to install Corel DS12 Suite on a Windows XP SP3 machine. Antivirus software is all turned off, though the default windows firewall is on. But that shouldn't be an issue. The install gets all the way to the very end, like 99% then throws this error. I've scoured the net looking for help and found that Adobe Reader has these issues when trying to reinstall. But there weren't any real solutions that helped. I actually went into the registry via REGEDIT and made sure the permissions were set to allow thinking maybe a malware program or antivirus set the registry permissions to deny access. But that was not the issue. There are no other Corel programs installed on this PC just an FYI. Any suggestions from the gurus?
This could be a stupid question though. Just in case you are not logged in as Administrator.
Anand Dixit
Windows 98/ME users,
This error is valid for installing any product. The article references MS Office, but the symptoms/cause and solution is valid for all software.
http://support.microsoft.com/?kbid=302853
Windows XP/2000 users review the following procedure.
This error can be related to improper permissions in the Windows Registry. This process does require making permissions changes in the Registry editor.
NOTE: Before you begin with the process detailed below remember that instructions for editing the registry are intended for experienced users only. The Windows Registry is at the core of the operating system. Errors made in editing the registry could damage your Operating System beyond repair resulting in the loss of data and could require you to reinstall Windows. Listed below are articles from Microsoft's Knowledgebase. These step-by-step articles describe how to back up, edit, and restore the registry in your Windows Operating System. Microsoft recommends that before you edit the registry, you back up the registry and understand how to restore it if a problem occurs.
Windows XP and Windows Server 2003
http://support.microsoft.com/default.aspx?scid=kb;en-us;322756
Windows 2000
http://support.microsoft.com/default.aspx?scid=kb;EN-US;322755
1. Click on Start > Run
2. Type in CMD and click OK.
3. In the DOS/terminal window, type in regedit and then push the Enter key.
The Registry Editor window will open. If needed, make a backup of your system registry as recommended above.
You should see a series of master folders.
If you do not see these master folders, click the left arrow on your keyboard until you do (may have to click the left arrow several times).
4. Double click on the following sequence of folders.
HKEY_LOCAL_MACHINE
SOFTWARE
5. Locate the Classes folder.
6. Right click on Classes and choose Permissions.
7. Note the Group or user names field.
There should be the following 4 groups or users listed:
If you do see all of these accounts listed, skip to step 14.
If you do not see all of these accounts, continue with the next step.
8. Click Add
9. A new window will open, click Advanced.
10. A new window will open, Click Find Now. You will see a list of available accounts at the bottom of this window.
11. Hold the shift key down and select all of the groups or users that were not listed from step 7.
12. Click OK
13. Click OK on the previous window. You will now be back to the Permissions for Classes window. You should now see all accounts as noted in step 7.
14. Click the first listed Group or user to highlight it.
15. Place a check in the Allow box, next to Full control.
16. Repeat steps 14 and 15 for all other listed groups and users.
At this point all listed groups and users should have the Allow box checked for Full control.
17. Click OK to accept this update.
18. Close the Registry Editor and the DOS window.
19. Try installing the software again.
Thank you for that very well written and long winded reply!
I had already made sure the registry paths all had full Read & Write access but it still failed. The PC has Avast antivirus and it did have a virus a good while ago. My only thought is that Avast either removed something pertinent to the registry when it cleaned the infected files, or Windows is botched. I know reloading Windows would solve the problem, it's just not a first choice. Thanks for the info folks, it's appreciated.
Downloaded the X4 trial version while waiting for my IT dept to order the boxed version and the same error 1402 happened to me. Also cannot install Adobe Reader 9, also has error 1402. Have been scouring the net for weeks with the Adobe Reader problem but no solutions available. Reflecting on the possibilites of the cause of error 1402, I think it may have been caused by a registry cleaner but I do not have backups that go back far enough to test this. Could also be Service Pack 3 that caused this as with SP2 Adobe Reader 9 worked fine. I have CD9 which I will now have to keep even though it is getting really old. Probably have to cancel my order for X4 and use an open source alternative for Reader 9 as I do not want to reformat and reinstall XP SP3.
Don't know if it helps but we solved our issues after a lot of struggle. This is what we did and it fixed it:
- Click Start > Run (on Vista/7 type msconfig into Start Search bar and hit Enter)
- In the Run box, type in MSCONFIG and hit Enter- Click the Tools tab in the top menu- Scroll down and select "Disable UAC", then click Launch- The PC will need to reboot to save your changes- After that, the User Account Controls will not force you to run as an admin, or gray out those options, because it sets your Windows account as an Admin level user.
Hope that helps!! Also, Google the 1402 error and there are some available fixes for the Adobe Reader issues. I found lots of those when I was searching for the Corel issue.
This works for XP???? I have the same problem trying to install CorelDraw X5 and am almost at my wits' end.
I am a home user and do not understand what you said about logging in as an administrator. Can you please explain because my program won't open unless I log in as an administratior and Corel tech support refuses to help me.
If you use Windows you may not be the administrator on your PC. Since this is for home use, likely you just power up your PC and windows loads to the desktop automatically. If you login to Windows with a "user" account you may not be the admin. But to run any program, you should be able to right-click on the Corel shortcut, then click "Run as administrator". ON XP you may have to click "Run as", then run with different credentials. Google how to run as administrator. Hope that helps.