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Drop down menus appear on wrong monitor (dual screens)

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deloreanm posted on Tue, Mar 16 2010 12:27

I have a problem with the drop down menus in corel photopaint X4. If I right-click in the active screen of the programme, the drop down menu appears on my other monitor, which is very annoying.

Does anybody know how to solve this?

I guess it could be done by changing some numbers in the registry entry for the placement of the menu, but I don't know where to find those entries in the register. So, anyone?

p.s. sorry for the rotated picture, but the site only allows 680x1000 which sucks for a printscreen of two monitors.

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Top 10 Contributor
Murrieta, California, U.S.
Male

How do you have your dual display setup under Microsoft's Windows? (i.e.: Extend Desktop to both monitors, etc.)? From the attachment that you provided, it looks like you are running the CGS on the secondary monitor and when you do a right click that results in a pop-up menu, it will appear on the main monitor. Is this intentional? (I mean, is it intentional to have the CGS on the secondary monitor and not on the primary monitor?)

HuMJohn aka Hugh Johnson

I have indeed an extended desktop, with the laptopscreen set as primary. The thing is, I have a tablet which has the proportions of the secondary monitor (wacom A5), so I prefer to use the programme on the extended monitor.

And since I use my laptop on different places, I assume that it should be configured as primary monitor. This way I plug the second monitor on, press the 'on' button on my laptop and everything works. 

Maybe I can look if setting the extended monitor to primary resolves the issue...But I still prefer that the menu appears always on the right monitor.

 

I found that setting my external monitor to primary, the problem does not occur. But is sure is not ideal, since I want my laptop to be primary, otherwise my icons move and my wallpaper goes crazy.

So if anyone has got an idea how to solve this (pressing F8 at startup of photopaint didn't work either)

regards,

Maarten

Top 10 Contributor
Brisbane Australia
Male

Has exactly the same effect here as you describe. It will need to be listed as a bug.

I should add that it's the same in X5 but only with PP, Draw is fine, so it's been hanging around for a while.

Yani

Ned's Mother -- You gotta help us, Doc. We've tried nothing and we're fresh out of ideas!
( The Simpsons, Hurricane Neddy -- Season:8 Episode:8 First Aired:12/29/1996 )

Top 10 Contributor
Murrieta, California, U.S.
Male

I tried this with X4 and with X5 versions of CGS. I opened Draw and placed it on the secondary monitor. I then did right click on objects and the pop-up menus appeared on the same monitor. I used the menus and the sub-menus from the menu bar, and the drop-downs appeared only on the secondary monitor.

Since I did this on a Windows 7 (32 bit) system and everything seemed to work as expected, I suspect that it is external to Corel Graphics Suite.

What O/S are you running? (Vista or Win 7, from your desktop picture.) And what video graphics are you using? (Intel, NVidia or ATI?)

HuMJohn aka Hugh Johnson

Top 10 Contributor
Brisbane Australia
Male

PP only Hugh.

Yani

Ned's Mother -- You gotta help us, Doc. We've tried nothing and we're fresh out of ideas!
( The Simpsons, Hurricane Neddy -- Season:8 Episode:8 First Aired:12/29/1996 )

As can be seen in my printscreen, I added the information:

Windows 7 (ultimate),  32 bit

Ati Mobility x1400

 

As Yani said, it only occurs in PP, it works fine in Draw.

I encountered a similar problem with 3DS Max, when the position of the menus was saved when working with two screens, but when I unplugged my external monitor, they were off the screen and could only be reached by plugging a monitor on. This I finally resolved by resetting the position in the registry, so that is why I think it maybe the case here.

I could go and try to install the programme again, but that's my last choise...

 

Top 10 Contributor
Murrieta, California, U.S.
Male

Retried the same tests using PP of X4 and X5 (as I did with X4 & X5 of DRAW). Still works as expected. Again, This is on a Win 7-32 bit, using an NVidia GForce video card.

HuMJohn aka Hugh Johnson

Top 10 Contributor
Murrieta, California, U.S.
Male

deloreanm:

As can be seen in my printscreen, I added the information:

Windows 7 (ultimate)

Ati Mobility x1400

 

As Yani said, it only occurs in PP, it works fine in Draw.

I encountered a similar problem with 3DS Max, when the position of the menus was saved when working with two screens, but when I unplugged my external monitor, they were off the screen and could only be reached by plugging a monitor on. This I finally resolved by resetting the position in the registry, so that is why I think it maybe the case here.

I could go and try to install the programme again, but that's my last choise...

 

I would try this first. Run PP, cause a drop-down to open up (on the "wrong" monitor) and then try dragging it to the correct monitor. Then close the drop-down and then from the menu File->Exit. Close PP down, using the "Exit" mode, to try to force PP to save the last used display location of pop-ups and drop-downs.
Then open PP again and see if this action helped. If not, then you may have to reload the CGS.

I searched the registry and could not find where Corel PP may store it's X-Y window and child-window preferences. But I did not spend that much time doing a detailed search. I just could not find anything obvious.

Perhaps, one of the Corel employees may give us a clue where else to look to edit some setting that could make your pop-ups and drop-downs appear on the same monitor.

If you re-install the program again, there is a fact that you should know. You will have to remove CGS first, and the Corel Shell Extension. Then you should eliminate the entire Corel Graphics Suite X4 directory from your c:\Users\<logon>\AppData\Roaming\ directory. finally, you may have to go in and remove all of the traces of CorelDRAW Graphics Suite X4 from your registry.

This is the only way to completely remove any remnants of the previous install. But, NOTE: If you mess up, editing your registry, you can make your system inoperable.

HuMJohn aka Hugh Johnson

Thanks for the effort to come to a solution for my problem.

To be clear, my problem occurs on a right click with e.g. the paint tool selected. See also my printscreen, where I placed the text "right mouse click", and you see the result on the other screen. These menus can't be moved (as far as I know)

In the meantime I reinstalled just PP, and that didn't work. So my next try is to follow your advice and remove all traces of the CGS and reinstall completely.

Something tells me this isn't going to work, but then at least I know it's probably a compatibility issue between the CGS and my videocard. But it would be nice if some employee from Corel can solve this problem. Does anybody know who to contact?

I installed the new Wacom drivers, but the problem still occurs. Anyone another idea?

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